Refund & Return Policy

Refund & Return Policy

At British Budget Cosmetics, we strive to provide high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and return policy outlined below:

Refund Eligibility

You may be eligible for a refund or return under the following conditions:

1. Damaged or Defective Items:  If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a full refund or replacement, including any shipping costs incurred.

2. Incorrect Items: If you receive an incorrect item that does not match your order, please contact us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you or provide a full refund, including any shipping costs incurred.

3. Unsatisfactory Products: If you are unsatisfied with a product for any reason, you may return it within 30 days of purchase for a refund or exchange. The item must be unused, in its original packaging, and in resalable condition. Please note that return shipping costs are the responsibility of the customer.

How to Request a Refund or Return

To request a refund or return, please follow these steps:

1. Contact our customer support team at contact@britishbudgetcosmetics.com within the specified timeframe for your issue (7 days for damaged, defective, or incorrect items; 30 days for unsatisfactory products).
2. Provide your order number and a brief explanation of the reason for the refund or return.
3. Our customer support team will guide you through the return process and provide instructions for returning the item(s).

Refund Process

Once we receive your returned item(s) and verify their condition, we will process your refund within 7 business days. Refunds will be issued to the original method of payment used for the purchase.

Exclusions

Please note that certain items may not be eligible for return or refund, including:

- Products that have been opened or used
- Products that are not in their original packaging
- Clearance or sale items (unless damaged or defective)

Contact Us

If you have any questions or concerns about our refund and return policy, please don't hesitate to contact us at contact@britishbudgetcosmetics.com. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.